top of page
-
How can I collaborate with Monica in creating a custom tapestry?To get started, you can send an email to info@mbuzzz.co or complete the questionnaire available at the provided link. Including as much information as possible, such as your style preferences, color choices, and any references to other tapestries from my portfolio that inspire you, will be greatly helpful in initiating the design process.
-
Can you customize my Mémoires piece?Yes, our models are 100% customizable, and we work with you to define the size, colors, and shapes of the ties.
-
What aspects are taken into account when designing a custom tapestry?We will explore aspects like size, style, color, and composition. Your space and preferences will also be considered in order to create the perfect tapestry design for your environment.
-
Where can you see the prices of Mémoires?To receive a quote, we recommend filling out our quote form.
-
How is the budget established and how long is it valid?Once we have defined the design details, I will provide you with a budget that will remain valid for 2 months.
-
Are product quotations provided in Colombian pesos?Yes, prices are shown and charged in Colombian pesos (COP). To know the prices in USD, they are calculated according to the official exchange rate of the day. This value will be valid for 30 days. If you take longer than this period to make the purchase decision, we will adjust the value using the official rate of the day of purchase.
-
Do you offer international shipping?Yes, we currently offer international shipping. These will be quoted separately, and the shipping cost will be borne by the customer.
-
How much does shipping cost?Each shipment is calculated taking into consideration the volume and weight of the piece, as well as the destination to which they will be sent, so the shipping cost will always be variable.
-
What happens after I accept the provided quote?If you decide to proceed, a 50% deposit will be required to secure your reservation and acquire the necessary materials to create the tapestry.
-
How long does the tapestry creation process take?The estimated delivery date can vary between 4 to 8 weeks from the moment the proposal is accepted. Once accepted, your piece will be added to a waiting list. The approximate crafting time will depend on the number of ongoing projects, as well as the size and complexity of the tapestry.
-
How is my satisfaction ensured throughout the process and upon completion of the work?During the weaving process, I will be in contact with you to provide the opportunity for revisions. As the work approaches completion, I will send you photographs for a preview. This ensures your complete satisfaction with the final product. Additionally, for local clients, the option of delivery and installation in your home is available if desired.
-
Did you find the answers to all your questions?If not, please feel free to reach out to us at info@mbuzzz.co, and we will be happy to assist you.
Frequently Asked Questions
bottom of page